Hats FAQs
Is free international shipping available ?
Yes. We deliver all orders for free worldwide. You have an option to choose between free and paid shipping on the checkout. Further information regarding shipping is provided on our Shipping Policy page.
Can I pay using credit/debit cards ?
For payments in EUR, GBP or USD we accept:
- Visa
- MasterCard
- American Express
- Apple Pay
- Google Pay
You can also request for payment in the other available currencies (AUD, BGN, CAD, CZK, DKK, HKD, HUF, JPY, PLN, PHP, RUB, SEK, SGD, THB). Get in contact with us and we’ll arrange to send you a Stripe Invoice in order to pay in your preferable currency.
Do I need an account to create an order ?
At SLCTVE, we allow Guest Checkout but we recommend that you should create an account before placing and order on our website so that your order information is saved in a personal dashboard. To create an account, you can visit the Account Registration page on this page or there's an option on the checkout page (below the billing details) where you can create or login to your account before placing an order.
Can I make changes to my order ?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service as soon as possible to make any changes to an order. Unfortunately, once the order has been processed, we are unable to make any changes to it, but we welcome you to contact help@slctve.com anytime. Further information on cancelling or editing an order can be found in our Return & Refund Policy.
How do I contact you ?
Feel free to use the Contact Form (present in the Contact Us page) or Email us directly at help@slctve.com for any inquiries you may have.